Privacy Policy

Last updated:

1. Who We Are (Agency / Organisation)

This website is operated by:

Naturalalive
386 Trafalgar Street South, Nelson 7010, New Zealand
Phone: +64 27 359 8507
Email: response@naturalalive.world

2. Scope

This Privacy Policy explains how we collect, use, store, and disclose personal information when you use this website. We aim to comply with the New Zealand Privacy Act 2020 and applicable privacy principles.

3. Personal Information We Collect

We collect personal information only when you voluntarily provide it via the contact form. This may include:

• Your name
• Your email address
• The contents of your message
• Your confirmation that you agree to this Privacy Policy (via the required checkbox)

We may also receive basic technical information from your browser when you visit the site (for example, device and browser details). We do not intentionally collect sensitive information.

4. How We Use Personal Information

We use personal information for the following purposes:

• To respond to your enquiry and communicate with you
• To coordinate community rides when you request it
• To maintain the security and operation of the website

We do not use your personal information for automated decision-making.

5. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, but we aim to use appropriate safeguards for the nature of the information we hold.

6. Retention

We keep contact messages only for as long as reasonably necessary to respond and manage follow-up. We may retain records longer where required or permitted by law, or where needed to resolve disputes or enforce our terms.

7. Disclosure to Third Parties

We do not sell your personal information. We may disclose personal information to service providers who help us operate the website and communicate with you (for example, hosting or email service providers) where reasonably necessary for those purposes.

8. Overseas Disclosure

Some service providers may store or process data outside New Zealand. Where this occurs, we take reasonable steps to ensure that comparable safeguards apply, consistent with New Zealand privacy requirements.

9. Cookies and Similar Technologies

This website uses a preference storage entry in your browser (localStorage) to remember your cookie choices (labelled cookieConsent). We do not use this to identify you.

We also load third-party resources (for example, Google Fonts and Font Awesome). When your browser connects to these providers, they may receive technical data such as your IP address and user agent under their own policies.

See our Cookie Policy for details.

10. Your Rights (New Zealand)

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and request correction if it is inaccurate. To make a request, contact us using the details above.

11. Complaints

If you have a complaint about our handling of personal information, contact us first so we can try to resolve it. You may also contact the Office of the Privacy Commissioner (www.privacy.org.nz).

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date shown on this page reflects the most recent revision. Continued use of the website after changes means you accept the updated policy.